Sizing & Measurements

• If the size ordered matches the measurements listed on our size chart, no return or exchange will be accepted.
• Zali Grai is not responsible for incorrect self-measurements by the customer.

Eligible Return/Exchanges

We will only accept an return or exchange in the following cases:

1. The item is defective or damaged upon delivery (not customer damage).
2. The wrong item or wrong size (different from what was ordered) has been sent.

Please note: Zali Grai reserves the right to inspect returned items. If we determine that an item was damaged by the customer after delivery, the return/exchange will be refused.

Return Method & Timeframe

• Any approved return must be requested within 2 working days of receiving your order.
• Items must be returned in their original condition: unworn, unused, unwashed, with all tags and packaging intact.
• Customers are responsible for all return shipping costs and duties.
• Once received and approved, the customer will be issued a store credit for the value of the item (excluding shipping and duties).

Sale & Promotional Items

• Items purchased on sale, promotion, or clearance are final sale and cannot be returned or exchanged under any circumstances.